What information does Vantix collect?

Contact details you provide (name, email, company), information related to inquiries or project discussions, and technical data (cookies, usage analytics) to improve our site.

How does Vantix use my information?

To respond to inquiries and provide requested services, to improve our website, content, and user experience, and to comply with legal and regulatory requirements.

How long does Vantix store my data?

Data is stored securely on EU-based servers. We keep your information only as long as necessary for the purposes described.

Does Vantix share my personal data?

We never sell your personal data. Information may be shared with trusted service providers (e.g., hosting, analytics) strictly for operational needs.

What are my privacy rights?

You can access, correct, or delete your personal data, opt out of non-essential communications at any time, and request details of how your data is processed.

Legal

Privacy Policy

Last updated: May 1, 2026

Introduction

Vantix Industrial Laser Systems ("Vantix," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through vantixlasercanada.com, our forms, our showroom, our sales and service team, our chat tool, and our marketing channels — and how we use, share, store, and protect that information. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (BC PIPA), and Canada's Anti-Spam Legislation (CASL), and — where applicable — Quebec's Law 25, the EU GDPR, and the California CCPA/CPRA. We are located at 1431 Dyffryn Road, Lumby, BC V0E 2G0. For privacy questions, write to info@vantixlasercanada.com with "Privacy" in the subject line.

INFORMATION WE COLLECT

Contact and identification — name, business name, job title, email, phone, mailing or shipping address.
Inquiry, demo, and quote details — your materials, production volume, current equipment, timing, budget range, specifications, and any files (drawings, DXF/DWG, samples) you share.
Financing inquiries — only the limited information needed to introduce you to a financing partner; the partner collects credit information directly under their own privacy notice.
Account, support, and warranty information — serial numbers, configuration, service history, and the contents of your support requests.
Communications — emails, voicemails, chat transcripts, SMS, contact-form submissions, and notes our team takes during calls or meetings (recorded only with notice).
Marketing preferences — your subscription status and the topics you want to hear about.
Device, connection, and usage data — IP address, browser type, operating system, device identifiers, language, referring URLs, pages viewed, time on page, and form interactions.
Cookies and similar technologies — see “Sharing & third parties” for the categories we use.
Information from third parties — service providers (e.g., Webflow, HighLevel / GoHighLevel, analytics, advertising, payment, financing, shipping), public business sources, and referrals.

HOW WE USE YOUR INFORMATION

Respond to you — return a quote, schedule a showroom demo, answer a question.
Deliver and support our products — configuration, installation, training, warranty, parts, and service.
Operate our business — billing, accounting, fraud prevention, internal reporting.
Marketing and outreach — newsletters, product announcements, event invitations, and retargeting ads, on the basis of your express or implied consent under CASL.
Site analytics and improvement — understand what works on the Site, fix issues, build better pages.
Legal and regulatory compliance — tax, export controls, sanctions screening, dispute resolution.
What we don’t do — we do not sell your personal information, and we do not use automated decision-making that produces legal or similarly significant effects about you.

Data storage, retention & international transfers

Where your data lives. Vantix is based in British Columbia. Some of our service providers store or process personal information outside of Canada — primarily in the United States. When that happens, your information is subject to the laws of those jurisdictions and may be accessed by foreign authorities under local law. We use contractual safeguards (including standard contractual clauses, where applicable) to require comparable levels of protection.
How long we keep it. Inquiries and quotes — up to 7 years from your last interaction. Customer records — for the life of the equipment plus the period required by Canadian tax and corporate-record laws (generally 7 years from the end of the relevant tax year). Marketing lists — until you unsubscribe. Site analytics — typically up to 26 months in aggregated form.
How we protect it. Administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold — including access controls, role-based permissions, encrypted transmission (TLS), secure cloud storage with reputable providers, employee training, vendor due diligence, and incident-response procedures. If we ever experience a privacy breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada in accordance with the law.

Sharing & third parties

We never sell or rent your personal information to third parties for their own marketing.
Service providers and processors — our website host, CRM and marketing-automation provider (HighLevel), email and SMS delivery, calendar and meeting tools, analytics (e.g., Google Analytics), advertising platforms (e.g., Google Ads, Meta, LinkedIn), telephony, payment processors, financing partners, freight and logistics partners, training and field-service partners, and our professional advisors. They are contractually required to protect your information and to use it only to provide services to us.
Authorities — we may disclose information if required by court order, subpoena, regulatory request, lawful investigation, or when we reasonably believe disclosure is necessary to protect our rights, the rights of others, or public safety.
Business transfers — if Vantix is involved in a sale, merger, financing, reorganization, or acquisition, personal information may be transferred as part of that transaction, subject to commercially reasonable confidentiality protections.
Cookies and tracking — we use cookies and similar technologies for site operation (strictly necessary), performance analytics (e.g., Google Analytics), advertising and remarketing (e.g., Google Ads, Meta, LinkedIn), and functional preferences. You can manage cookies through your browser; doing so may affect how the Site works.
Marketing under CASL — every commercial email we send identifies us, includes our mailing address, and offers a clear unsubscribe link. We action unsubscribe requests within 10 business days.
Third-party links — the Site may link to third-party websites; we are not responsible for their privacy practices.
Children’s privacy — the Site is intended for businesses and adults; we do not knowingly collect personal information from children under 16.

Your rights

Access the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Withdraw consent to our use or disclosure (this may affect our ability to continue providing certain services).
Object to or restrict certain processing.
Port your data to another provider, where the law requires it.
Delete your information, subject to legal and contractual record-keeping requirements.
Opt out of marketing at any time by clicking “unsubscribe” in any email, replying STOP to any text, or contacting us directly.
Lodge a complaint with us first, then with the relevant regulator if you are not satisfied: Office of the Privacy Commissioner of Canada (priv.gc.ca, 1-800-282-1376), Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca, 1-800-663-7867), or — for Quebec residents — the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).
To exercise any right, email info@vantixlasercanada.com with “Privacy” in the subject line. We will respond within the timeframes required by applicable law (generally 30 days under PIPEDA and BC PIPA).

For privacy questions, requests, or complaints, contact our Privacy Officer:

Vantix Industrial Laser Systems — Privacy Officer
1431 Dyffryn Road, Lumby, BC V0E 2G0, Canada
+1 778-907-9796
info@vantixlasercanada.com

We may update this Policy from time to time. The current version is always at vantixlasercanada.com/privacy-policy with the “Last updated” date above. If changes are material, we will provide a more prominent notice and, where required by law, request your renewed consent.

Privacy Policy

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