Answered by Vantix
Maintenance & Service
Every Vantix system includes a 2-year extended warranty, 5-day on-site training, a 1-year spare parts kit, installation and commissioning, and 24/7 Canadian support, with parts stocked in Lumby, BC and 48-hour on-site response in Western Canada.
Support scope, training, parts coverage and response commitments are set out in the quote package and the customer agreement for your specific system and location.
We keep those specifics out of a general FAQ deliberately. A support commitment is only worth anything if it is written into your agreement, and the right arrangement for a shop two hours from Lumby is not the same as one for a shop in Atlantic Canada. A number published on a web page is not a commitment to anyone.
Ask for it in writing at quote stage. That advice holds for every vendor you are evaluating, not just this one.
